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Author
Spector, Robert, 1947- author.
Title
The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
Publication Info.
Hoboken, New Jersey : Wiley, 2017.
2017
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Edition
Third edition.
Description
1 online resource (164 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Includes index.
Description based on print version record.
Subject
Nordstrom (Firm) -- Management.
Customer services -- United States -- Handbooks, manuals, etc.
Department stores -- United States -- Management.
Genre/Form
Electronic books.
Added Author
Reeves, Breanne O., 1980- author.
Other Form:
Print version: Spector, Robert, 1947- Nordstrom way to customer experience excellence : creating a values-driven service culture. Third edition. Hoboken, New Jersey : Wiley, c2017 approximately 164 pages 9781119375357 2017019609
ISBN
9781119375357
9781119375371 (electronic bk.)
9781119375388 (electronic bk.)
Available items only
