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Subjects (1-2 of 2)
Management Service Industries Case Studies
1
Cases in total quality management : manufacturing and services
Heizer, Jay H.
Cincinnati, Ohio : South-Western College Pub., c1998. 1998
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Axe 2nd Floor Stacks
658.562 H366c
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2
Services blueprint : roadmap for execution
Kalakota, Ravi.
Boston : Addison-Wesley, c2003. 2003
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Axe 2nd Floor Stacks
658 K124s 2003
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