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Record 2 of 2
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Author
Baird, Kristin, author.
Title
Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.
Publication Info.
San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]
2000
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (179 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Medical care -- Customer services.
Patient satisfaction.
Genre/Form
Electronic books.
Other Form:
Print version: Baird, Kristin. Customer service in health care : a grassroots approach to creating a culture of service excellence. San Francisco : Jossey-Bass, [2000] xiii, 162 pages ; 23 cm. 9780787952518 (DLC) 99036797
ISBN
9781119020318 (electronic bk.)
1556482698 (pbk.)
9780787952518
Available items only
