| Edition |
2nd ed. |
| Description |
ix, 501 p. : ill. |
| Bibliography |
Includes bibliographical references (p. 471-481) and index. |
| Contents |
Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones. |
| Reproduction |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| Subject |
Municipal services -- United States -- Evaluation.
|
|
Municipal government -- United States -- Evaluation.
|
|
Benchmarking (Managememt) -- United States.
|
| Genre/Form |
Electronic books.
|
| Added Author |
ProQuest (Firm)
|
| ISBN |
0761920781 (cloth : alk. paper) |
|
9780761920786 |
|
9781452267104 (e-book) |
|
