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Record 23 of 54
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Author
McLean, Daniel (ITSM Consultant)
Title
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
Publication Info.
Ely, Cambridgeshire : IT Governance Publishing, 2013.
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (175 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Subject
Performance technology.
Performance standards.
Information technology -- Management.
Information technology -- Quality control.
Genre/Form
Electronic books.
ISBN
9781849283830
9781849284868 (electronic bk.)
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