"Prepared for the U.S. Department of Health and Human Services."
Bibliography
Includes bibliographical references.
Contents
Intended audience -- Significance -- Roadmap -- General testing format -- Advance notification and disguised tests -- Avoiding false alarms -- Testing levels -- Debriefing procedures -- Staffing and materials -- Choosing a testing agency -- Choosing an appropriate test -- Developing call schedules and background stories -- Trainer responsibilities -- Training session 1: Preparing for a test and debriefing -- Training session 2: Practice and observation -- Initiating a call -- Reaching an action officer -- Debriefing -- Performance criterion -- Generating an after action report -- Continuous quality improvement.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
