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Author Durrance, Joan C.

Title How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.

Imprint Chicago : American Library Association, 2005.


Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  027 D937h 2005    ---  Available
Description x, 183 p. : ill. ; 23 cm.
Bibliography Includes bibliographical references and index.
Contents The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.
Subject Libraries -- Evaluation.
Public services (Libraries) -- Evaluation.
Public libraries -- Evaluation -- Case studies.
Libraries and community.
Added Author Fisher, Karen E., 1966-
Hinton, Marian Bouch.
ISBN 0838908926 (pbk. : alk. paper)

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