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Public Services Libraries United States Evaluation
1
Print Material
 

Assessing service quality : satisfying the expectations of library customers


Hernon, Peter.
Chicago : American Library Association, 2010. 2010

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Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  025.5 H431a 2010    ---  Available
2
Electronic Book
 

Assessing service quality : satisfying the expectations of library customers


Hernon, Peter, author.
Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015. 2015

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 Axe ProQuest E-Book  Electronic Book    ---  Available
3
Electronic Book
 

Demonstrating results using outcome measurement in your library


Rubin, Rhea Joyce.
Chicago : American Library Association, c2006. 2006

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 Axe ProQuest E-Book  Electronic Book    ---  Available
4
Print Material
 

Demonstrating results : using outcome measurement in your library


Rubin, Rhea Joyce.
Chicago : American Library Association, c2006. 2006

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Copies

Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  025.1 R824d 2006    ---  Available
5
Electronic Book
 

How libraries and librarians help a guide to identifying user-centered outcomes


Durrance, Joan C.
Chicago : American Library Association, 2005. 2005

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