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Record 10 of 57
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Author
Band, William A.
Title
Creating value for customers : designing and implementing a total corporate strategy / William A. Band.
Imprint
New York : Wiley, c1991.
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Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 B221c
---
Available
Description
xi, 340 p. : ill. ; 25 cm.
Bibliography
Includes bibliographical references (p. 285-334) and index.
Subject
Customer services.
Consumer satisfaction.
Quality assurance.
ISBN
0471525936 : $29.95
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