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Service Industries Automation
1
Information technology in the service society a twenty-first century lever
Washington, D.C. : National Academy Press, 1994. 1994
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Axe ProQuest E-Book
Electronic Book
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2
Services blueprint : roadmap for execution
Kalakota, Ravi.
Boston : Addison-Wesley, c2003. 2003
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Axe 2nd Floor Stacks
658 K124s 2003
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