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5S for service organizations and offices : a lean look at improvements

Sarkar, Debashis, author.
Milwaukee, Wisconsin : ASQ Quality Press, 2006. 2006

Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management i

Cianfrani, Charles A., author.
Milwaukee, Wisconsin : ASQ Quality Press, [2017] 2017

Lean sigma methods and tools for service organizations the story of a cruise line transformation

Motwani, Jaideep.
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012. 2012

Managing consumer expectations of low-margin, high-volume services

Clow, Kenneth E.
West Yorkshire, England : MCB University Press, 1995. 1995

The quest for quality in services

Rosander, A. C. (Arlyn Custer), 1903-
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989. 1989

Service quality measurement issues and perspectives

Hamburg : Anchor Academic Pub., 2013. 2013

The service/quality solution : using service management to gain competitive advantage

Collier, David A.
Milwaukee, Wis. : ASQC Quality Press ; Burr Ridge, Ill. : Irwin Professional Pub., 1994. 1994

Six sigma in HR transformation achieving excellence in service delivery

Albeanu, Mircea.
Farnham, U.K. : Gower, 2010. 2010

Service quality : multidisciplinary and multinational perspectives

Lexington, Mass. : Lexington Books, c1991. 1991

Principles of quality costs : principles, implementation and use

Campanella, Jack, 1934-
Milwaukee, Wis. : ASQ Quality Press, c1999. 1999

Delivering quality service : balancing customer perceptions and expectations

Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990. 1990

Selected papers from QUIS 10 Conference 2007

Bradford : Emerald, 2008. 2008

Operations risk managing a key component of operations risk under Basel II

Loader, David.
Oxford ; Burlington, MA : Butterworth-Heinemann, 2007. 2007