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Subjects (1-13 of 13)
Service Industries Quality Control
1
Electronic Book
 

Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management i


Cianfrani, Charles A., author.
Milwaukee, Wisconsin : ASQ Quality Press, [2017] 2017

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 Axe ProQuest E-Book  Electronic Book    ---  Available
2
Electronic Book
 

Lean sigma methods and tools for service organizations the story of a cruise line transformation


Motwani, Jaideep.
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012. 2012

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 Axe ProQuest E-Book  Electronic Book    ---  Available
3
Print Material
 

Managing consumer expectations of low-margin, high-volume services


Clow, Kenneth E.
West Yorkshire, England : MCB University Press, 1995. 1995

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 Axe Kansas Collection  658.8343 C626m    ---  Lib Use Only
4
Print Material
 

The quest for quality in services


Rosander, A. C. (Arlyn Custer), 1903-
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989. 1989

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 Axe 2nd Floor Stacks  658.562 R71q 1989    ---  Available
5
Electronic Book
 

Service quality measurement issues and perspectives



Hamburg : Anchor Academic Pub., 2013. 2013

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 Axe ProQuest E-Book  Electronic Book    ---  Available
6
Electronic Book
 

Six sigma in HR transformation achieving excellence in service delivery


Albeanu, Mircea.
Farnham, U.K. : Gower, 2010. 2010

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 Axe ProQuest E-Book  Electronic Book    ---  Available
Service Industries Quality Control Congresses
7
Print Material
 

Service quality : multidisciplinary and multinational perspectives



Lexington, Mass. : Lexington Books, c1991. 1991

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 Axe 2nd Floor Stacks  658.562 Se69    ---  Available
Service Industries Quality Control Costs Case Studies
8
Print Material
 

Principles of quality costs : principles, implementation and use


Campanella, Jack, 1934-
Milwaukee, Wis. : ASQ Quality Press, c1999. 1999

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 Axe 2nd Floor Stacks  658.562 C151p  1999    ---  Available
Service Industries Quality Control Mathematical Models
9
Print Material
 

Delivering quality service : balancing customer perceptions and expectations


Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990. 1990

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 Axe 2nd Floor Stacks  658.812 Z37d    ---  Available
Service Industries Research
10
Electronic Book
 

The Routledge handbook of service research insights and ideas



London ; New York, New York : Routledge, 2020. 2020

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 Axe ProQuest E-Book  Electronic Book    ---  Available
11
Electronic Book
 

Selected papers from QUIS 10 Conference 2007



Bradford : Emerald, 2008. 2008

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 Axe ProQuest E-Book  Electronic Book    ---  Available
Service Industries Risk Management
12
Electronic Book
 

Operations risk managing a key component of operations risk under Basel II


Loader, David.
Oxford ; Burlington, MA : Butterworth-Heinemann, 2007. 2007

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 Axe ProQuest E-Book  Electronic Book    ---  Available
Service Industries Singapore
13
Electronic Book
 

Trade in services and e-commerce : the significance of the Singapore and Chile free trade agreements


United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection.
Washington : U.S. G.P.O. : For sale by the Supt. of Docs., U.S. G.P.O. [Congressional Sales Office], 2003. 2003

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Location Call No. OPAC Message Status
 Axe Federal Documents Online  Y 4.C 73/8:108-19    ---  Available
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