Welcome to the Kids' Library!

5S for service organizations and offices : a lean look at improvements

Sarkar, Debashis, author.
Milwaukee, Wisconsin : ASQ Quality Press, 2006. 2006

Activity-based management : for service industries, government entities, and nonprofit organizations

Brimson, James A., 1947-
New York : Wiley, c1994. 1994

Co-creating service experience

[Bradford, West Yorkshire, England] : Emerald, [2015] 2015

Design at your service : how to improve your business with the help of a designer

Viladas, Xenia.
Barcelona : Index Books, c2011. 2011

Expanding professional services : a manager's guide to a diversified business

Kuhlken, Larry E.
Homewood, Ill. : Business One Irwin, c1993. 1992

The handbook of service innovation

London : Springer, [2015] 2015

Handbook of services marketing & management

Thousand Oaks : Sage Publications, [2000] 2000

Household production, services and monetary policy

Lonkeng Ngouana, Constant.
Washington, D.C. : International Monetary Fund, c2012. 2012

HR at your service lessons from benchmark service organizations

Latham, Gary P.
Alexandria, Va. : Society for Human Resource Management, 2012. 2012

The impact of technology on services

Bradford, England : Emerald Group Publishing, c2002. 2002

International cases in tourism management

Horner, Susan.
Boston : Elsevier Butterworth-Heinemann, 2003. 2003

International journal of service industry management.

[Bradford, England] : Emerald, 2007. 2007

Internationalization of service firms

Bradford : Emerald Group Press, c2007. 2007

Involving customers in new service development

London : Imperial College Press ; Hackensack, NJ ; London : Distributed by World Scientific Publishing Co., c2006. 2006

Modeling service systems

Badinelli, Ralph D., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016. 2016

New service development creating memorable experiences

Thousand Oaks, Calif. : Sage Publications, c2000. 2000

The professional service firm 50 : or, Fifty ways to transform your "department" into a professional

Peters, Thomas J.
New York : Knopf, 1999. 1999

The professional services firm bible

Baschab, John, 1968-
Hoboken, NJ : John Wiley & Sons, c2005. 2005

The quest for quality in services

Rosander, A. C. (Arlyn Custer), 1903-
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989. 1989

Research in e-service

Bradford, England : Emerald Group Publishing, c2002. 2002

Service America in the new economy

Albrecht, Karl, 1941-
New York, N.Y. : McGraw-Hill, c2002. 2002

Service design and delivery : how design thinking can innovate business and add value to society

Kurokawa, Toshiaki., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015. 2015

Service quality a global perspective

Bradford, England : Emerald Group Publishing, c2003. 2003

Service quality crossing boundaries

Bradford, England : Emerald Group Publishing, c2003. 2003

Service science

Daskin, Mark S., 1952-
Hoboken, N.J. : Wiley, c2010. 2010

Services blueprint : roadmap for execution

Kalakota, Ravi.
Boston : Addison-Wesley, c2003. 2003

Services management

Appannaiah, H. R.
Mumbai [India] : Himalaya Pub. House, 2010. 2010

Services management (including skill development)

Ramachandra, K.
Mumbai [India] : Himalaya Pub. House, 2010. 2010

Services marketing and management

Gilmore, Audrey.
London ; Thousand Oaks, Calif. : Sage Publications, 2003. 2003

Servitization strategy and managerial control

Pistoni, Anna, author.
Bingley, England : Emerald Publishing Limited, 2018. 2018

Special issue from the 4th SIG services research conference services research - a truly global disci

Bradford, England : Emerald Group Publishing, c2006. 2006

What great service leaders know and do : creating breakthroughs in service firm

Heskett, James L., author.
Oakland, California : Berrett-Koehler Publishers, Inc., 2015. 2015