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Author
Cianfrani, Charles A., author.
Title
Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management in service organizations / Charles A. Cianfrani and John E. (Jack) West.
Publication Info.
Milwaukee, Wisconsin : ASQ Quality Press, [2017]
©2017
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Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (297 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note
Includes index.
Spiral bound.
Based on material originally published under title: Cracking the case of ISO 9001:2000 for service.
Description based on print version record.
Subject
ISO 9001 Standard.
Quality control -- Standards.
Service industries -- Quality control.
Genre/Form
Electronic books.
Added Author
West, John E., 1944- author.
Other Form:
Print version: Cianfrani, Charles A. Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management in service organizations. Milwaukee, Wisconsin : ASQ Quality Press, c2017 297 pages 9780873899086 (DLC) 2016034070
ISBN
9780873899086 (print)
9780873891950 (electronic bk.)
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