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Title
Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull.
Imprint
London : Imperial College Press, c2003.
Connect to
Available to Pittsburg State University patrons only.
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Call No.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
xiv, 437 p. : ill.
Series
Series on technology management ; v. 9
Series on technology management ; v. 9.
Bibliography
Includes bibliographical references (p. 391-427) and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services -- Technological innovations.
Service industries -- Technological innovations.
Genre/Form
Electronic books.
Added Author
Hull, Frank M.
Tidd, Joseph, 1960-
ProQuest (Firm)
Added Title
Organizational responses to technological opportunities & market imperatives
ISBN
1860943675
9781860943676
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