| Description |
x, 362 pages : illustrations ; 24 cm. |
| Series |
Labor and social change |
|
Labor and social change.
|
| Bibliography |
Includes bibliographical references. |
| Contents |
Service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- Politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reproductive labor / Evelyn Nakano Glenn -- Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "Customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- Prospects for unionism in a service society / Dorothy Sue Cobble. |
| Subject |
Service industries workers.
|
|
Service industries.
|
| Added Author |
Macdonald, Cameron Lynne.
|
|
Sirianni, Carmen.
|
| ISBN |
1566394805 (pbk. : alk. paper) |
|
1566394791 (cloth : alk. paper) |
|
