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Author Chester, Eric.

Title Getting them to give a damn : how to get your front line to care about your bottom line / Eric Chester.

Imprint Chicago : Dearborn Trade Pub., c2005.

Copies

Location Call No. OPAC Message Status
 Axe 2nd Floor Stacks  658.314 C426g 2005    ---  Available
Description xii, 207 p. ; 23 cm.
Note Includes index.
Contents The pagoda principle -- Who's calling the shots? -- Valuesquake : the shift in work ethic -- The "give a damn" continuum -- The Opie ideal -- Identifying Opies -- Recruiting Opies -- Retention : hang on for dear life -- Compensation : share the love -- Recognition : does anyone notice? -- Management style : zag to avoid the drag -- Turnover : slowing down the endless treadmill -- Orientation and training : buy in from day one -- Communication : laying down the law and keeping it -- Honesty : it's the best policy : what's yours? -- Mentorship : Simon says "lead the way" -- Service : keeping your youngest employees from driving away your oldest customers -- Stone cold crazy kidployees -- Opportunity knocks at Southwestern -- U.S. Army : buy in of the highest order -- A great job flippin' burgers? -- And one to grow on.
Subject Personnel management.
Teenagers -- Employment.
Young adults -- Employment.
Employee motivation.
Employee retention.
ISBN 1419504584 (pbk.)

 
    
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