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Title
Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez.
Publication Info.
London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014.
2014
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (288 pages) : illustrations.
text rdacontent
computer rdamedia
online resource rdacarrier
Series
Networks and Telecommunications Series
Networks and telecommunications series.
Bibliography
Includes bibliographical references at the end of each chapters and index.
Note
Description based on print version record.
Subject
Customer services -- Management.
Customer services -- Quality control.
Quality control -- Management.
Total quality management -- Data processing.
Genre/Form
Electronic books.
Added Author
Mellouk, Abdelhamid, editor.
Cuadra-Sanchez, Antonio, editor.
Other Form:
Print version: Quality of experience engineering for customer added value services : from evaluation to monitoring. London, England ; Hoboken, New Jersey : ISTE : Wiley, c2014 xiii, 272 pages Networks and telecommunications series. 9781848216723 2014938063
ISBN
9781848216723
9781118984345 (electronic bk.)
Available items only