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Title Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez.

Publication Info. London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014.
2014

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description 1 online resource (288 pages) : illustrations.
text rdacontent
computer rdamedia
online resource rdacarrier
Series Networks and Telecommunications Series
Networks and telecommunications series.
Bibliography Includes bibliographical references at the end of each chapters and index.
Note Description based on print version record.
Subject Customer services -- Management.
Customer services -- Quality control.
Quality control -- Management.
Total quality management -- Data processing.
Genre/Form Electronic books.
Added Author Mellouk, Abdelhamid, editor.
Cuadra-Sanchez, Antonio, editor.
Other Form: Print version: Quality of experience engineering for customer added value services : from evaluation to monitoring. London, England ; Hoboken, New Jersey : ISTE : Wiley, c2014 xiii, 272 pages Networks and telecommunications series. 9781848216723 2014938063
ISBN 9781848216723
9781118984345 (electronic bk.)

 
    
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