Library services for online patrons : a manual for facilitating access, learning, and engagement / Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, editors.
Publication Info.
Santa Barbara, California : Libraries Unlimited, [2019]
1 copy being processed for Axe Acquisitions Order.
Description
xii, 200 pages : illustrations ; 24 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Joelle E. Pitts: Gender group: gdr Women lcdgt
Laura Bonella: Gender group: gdr Women lcdgt
Jason M. Coleman: Gender group: gdr Men lcdgt
Adam Wathen: Gender group: gdr Men lcdgt
Nationality/regional group: nat Americans lcdgt
Occupational/field of activity group: occ Librarians lcdgt
Bibliography
Includes bibliographical references and index.
Summary
"A practical blueprint for improving online services for library patrons who learn, study, and research online"-- Provided by publisher.
Contents
Taking stock of your library / Stefanie Buck -- Learn about your patrons and set goals to serve them / Joelle E. Pitts -- Inclusive design / Joelle E. Pitts -- Reference for online patrons / Jason M. Coleman -- Instruction for online patrons / Natalie Haber -- Embedded librarianship / Elaine Sullo -- Relationship building / Karla Aleman -- Marketing services for online users / Laura Bonella -- Advocating for your online users / Laura Bonella -- Online access to public library services / Adam Wathen.