National Change of Address Program : audit report / Office of the Inspector General, United States Postal Service
Publication Info.
Arlington, VA : Office of the Inspector General, United States Postal Service, [2014]
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Copies
Description
1 online resource (30 pages) : color illustrations, color maps
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note
Some of report is redacted.
Description based on online resource; title from PDF title page (USPS Inspector General WWW site, viewed February 25, 2021)
"September 24, 2014"
Bibliography
Includes bibliographical references
Note
"Report number IT-AR-14-010"
Summary
"More than 40 million Americans change their addresses annually and submit change of address (COA) orders to the U.S. Postal Service. Customers can submit orders electronically through the Internet or submit hard copy orders through the mail or at a Post Office retail counter. The Postal Service provides COA information for a fee through National Change of Address Linkage (NCOALink) to licensees who facilitate relationships with business mailers. NCOALink is an application containing about 160 million COA records. The Postal Service requires licensees and their customers to complete a Processing Acknowledgment Form (acknowledgement form) to comply with the Privacy Act of 1974 and document the companies' intended use of the data. Our objectives were to determine whether security controls over the COA manual process and NCOALink data adequately protect the confidentiality and integrity of customer data and identify potential solutions for improving the Postal Service's acknowledgement form process."--Page 1
