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Author Rampersad, Hubert K.

Title Total performance scorecard : redefining management to achieve performance with integrity / Hubert K. Rampersad ; with a foreword by Dorothy A. Leonard.

Imprint Amsterdam ; Boston : Butterworth-Heinemann, 2003.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (xx, 332 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Summary In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory. The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana! * Links the personal scorecard to the organizational scorecard in a clear, straightforward way * Addresses issues of personal ambition and growth within the context of corporate integrity and the learning organization * Ties in several popular management concepts in one overarching concept.
Contents Preface; Introduction; Total Performance Scorecard; Formulating the Balanced Scorecard; Communicating and Linking the Balanced Scorecard; Improving; Developing; Reviewing and Learning; Teamwork; Organizing Continuous Improvement; Managing Change; Organizational Culture; Epilogue; Appendix I: Appraisal Forms Business Jet; Appendix II: 360ð -- Feedback Business Jet; Appendix III: TPS-Quick Scans; References; Index.
Bibliography Includes bibliographical references (pages 313-317) and index.
Subject Total quality management.
Performance -- Measurement.
Employee motivation.
Organizational learning.
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Employee motivation. (OCoLC)fst00909027
Organizational learning. (OCoLC)fst01047870
Performance -- Measurement. (OCoLC)fst01057837
Total quality management. (OCoLC)fst01153015
Administração da qualidade.
Qualidade total (administração)
Motivação do empregado.
Aprendizagem organizacional.
Genre/Form Electronic books.
Electronic books.
Other Form: Print version: 0750677147 9780750677141 (DLC) 2002043879 (OCoLC)51304066
ISBN 9780750677141 (electronic bk.)
0750677147 (electronic bk.)
9780080519340 (electronic bk.)
0080519342 (electronic bk.)
Standard No. CHDSB 005989172
DEBSZ 361946058

Available items only