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Author Baiocchi, Dave, author.

Title Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / Dave Baiocchi, D. Steven Fox.

Publication Info. Santa Monica, CA : RAND Corporation, [2013]


Location Call No. OPAC Message Status
 Axe JSTOR Open Ebooks  Electronic Book    ---  Available
Description 1 online resource (xxiii, 82 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
text file PDF rda
Series RAND Corporation monograph series
Rand Corporation monograph series.
Note "RAND National Defense Research Institute."
"Prepared for the National Reconnaissance Office."
Bibliography Includes bibliographical references (pages 81-82).
Note Online resource; title from digital title page (viewed on February 12, 2014).
Contents Introduction -- Why study surprise? -- Research objective, definitions, and initial conceptual models -- Research hypotheses -- Research method -- What strategies are common across professions? -- How does the level of environmental chaos affect practitioners' responses to surprise? -- How do strategists differ from tacticians in dealing with surprise? -- Surprise as an opportunity -- Helpful lessons from specific professions -- Key observations and their implications.
Summary This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. To understand how different professions respond to surprise, RAND researchers developed a framework that categorizes professionals' responses to surprise in terms of the time available to respond and the level of chaos in the environment, then conducted discussions with representatives from 13 different professions, including former ambassadors, chief executive officers, military personnel, and physicians. RAND observed that the interviewees all used common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. However, there were also important differences in the responses taken by different types of professionals: "strategists" (e.g., CEOs and foreign service officers) focused more on controlling anger and ego, and communicating and coordinating with others, while "tacticians" (e.g., medical practitioners and SWAT team members) -- who typically have a shorter response time -- focused more on controlling panic and buying time. The report concludes with recommendations on how practitioners can better prepare for and respond to surprise.
Subject Emergency management.
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
SOCIAL SCIENCE -- Disasters & Disaster Relief.
Emergency management. (OCoLC)fst00908500
Surprise. (OCoLC)fst01139532
Genre/Form Electronic books.
Added Author Fox, D. Steven, author.
National Defense Research Institute (U.S.), issuing body.
United States. National Reconnaissance Office, issuing body.
Other Form: Print version: Baiocchi, Dave. Surprise! Santa Monica, CA : RAND, [2013] 9780833081032 (DLC) 2013030891 (OCoLC)854956989
ISBN 9780833081063 (electronic bk.)
0833081063 (electronic bk.)
0833081039 (pbk. ; alk. paper)
9780833081032 (pbk. ; alk. paper)
9780833081032 (pbk. ; alk. paper)
Report No. RAND/RR-341-NRO
Standard No. AU@ 000053337336
DEBBG BV042969983
DEBBG BV044063736
DEBSZ 397644507
DEBSZ 42372259X
GBVCP 1008659177
GBVCP 799444545
NZ1 15493704

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