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Electronic Book
Author Hoyle, David.

Title QMS conversion : a process approach / David Hoyle, John Thompson.

Imprint New York : Butterworth-Heinemann, ©2002.

Copies

Location Call No. OPAC Message Status
 Axe Elsevier ScienceDirect Ebook  Electronic Book    ---  Available
Edition [2nd ed.].
Description 1 online resource (xi, 176 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Includes index.
Print version record.
Contents Appendix C: Sample level 3 flow chartsIndex.
Summary QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benef.
Language English.
Subject Total quality management.
Qualité totale.
BUSINESS & ECONOMICS -- Quality Control.
BUSINESS & ECONOMICS -- Total Quality Management.
Total quality management
Added Author Thompson, John, 1946-
Other Form: Print version: Hoyle, David. QMS conversion. [2nd ed.]. New York : Butterworth-Heinemann, ©2002 0750675985 9780750675987 (DLC) 2002071152 (OCoLC)49799087
ISBN 0080492193
9780080492193
9786611006709
6611006702
0750675985 (alk. paper)
9780750675987 (alk. paper)
Standard No. AU@ 000050560508
DEBBG BV042304046

 
    
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