1. Coaching at work -- 2. The ABC Technique: what it is -- 3. The ABC Technique: three real-life examples -- 4. The ABC Technique: using it -- 5. The ABC Technique: the thinking behind it -- 6. The ABC Technique: how it works -- 7. You as a coach.
"Easy to understand and apply, the authors' ABC Technique will give you a solid understanding of what to do and when to do it, so that you can coach other members of staff easily and with confidence. Developed over a number of years within a variety of organizational settings, this foolproof approach shows that anyone can learn to coach both easily and quickly."--BOOK JACKET.