When it comes to getting what you want, communication is the key. Now Don Gabor -- Don Gabor-America's ""small-talk expert"" tells you what to say and how to say it so you can get what you want?-from a raise at work to a better table at a restaurant. If you've ever struggled for the right things to say at work, home and as a consumer, Words That Win is a treasure-trove of tips, strategies and the exact words to say to:? Develop your speaking skills? When it comes to getting what you want, communication is the key. Now Don Gabor -- Don Gabor-America's ""small-talk expert""
Front Cover; Title Page; Copyright; Dedication; Contents; Introduction; Part I: Words That Win in Business Situations; Chapter 1. Polishing Your Professional Communication Style; Chapter 2. Building and Managing a Winning Team at Work; Chapter 3. Managing Staff Conflicts Like a Diplomat; Chapter 4. Getting Along with Difficult Coworkers; Chapter 5. Mastering the Art of Public Speaking; Chapter 6. Convincing Your Boss to Boost Your Career; Chapter 7. How to Win Debates Without Making Enemies; Chapter 8. Negotiation Strategies That Lead to Job Offers.
Chapter 9. Talking Your Way to Successful SellingChapter 10. Networking to Build Business Contacts; Part II: Words That Win in Consumer Situations; Chapter 11. The Fine Art of Complaining for Better Service; Chapter 12. Talking to Doctors, Nurses and Other Health-Care Professionals; Chapter 13. Talking to Lawyers, Police Officers and Traffic Judges; Part III: Words That Win in Social Situations; Chapter 14. Small Talk Secrets for Socializing Success; Chapter 15. Building Better Ties with Your Neighbors; Chapter 16. How to Make and Keep Friends for Life.
Chapter 17. Surviving and Thriving on a First DateChapter 18. Talking Your Way to a Long-Term Relationship; Chapter 19. Messages That Make Your Marriage Work; Chapter 20. Talking to Kids, Parents and Relatives; Conclusion; Index; About the Author.