1. How it all started: the scope of the problem : What's the problem? ; Big problems ; Study at a glance: Impact of disruptive behavior on patient care ; Factors affecting today's nurses and physicians -- 2. Reasons for poor communication : Aha! Discovering why we can't play nice ; History: why Jane is silent ; Game over -- 3. Key stakeholders : Patients ; Physicians ; Nurses ; Nurse managers ; Conclusion -- 4. Checking the emotional pulse of work relationships : Taking the pulse of nurse-physician relationships ; Relationship tips ; Taking the pulse of the physicians ; Taking your own pulse ; A story of courage and confrontation -- 5. Breakdowns and opportunities : Breakdowns in communication ; Opportunities for improvement ; Strategies for collaborative relationships -- 6. A manager's quest to create collegial relationships : The power of a name ; Use social events as networking opportunities ; The great fruit war: conquering with humor ; Nursing through a new lens ; A meeting of the minds ; Educational opportunities ; Just what the doctor ordered: a physician's prescription for transforming our culture ; 'Aunt Jane' ; Conclusion: Not so 'Pleasantville' -- 7. Leadership's role: creating and sustaining healthy nurse-physician relationships : Perceptions vs. reality ; Individual response: one bad apple ; Process for guiding interventions ; System response: ... Spoils the whole bunch ; Start here: roadmap to success ; Code of conduct: education and integration ; Create a reporting or surveillance process ; The rest of the bell curve ; Hold the vision -- Nursing continuing education instructional guide.
