Edition |
Second edition. |
Description |
viii, 264 pages : color illustrations ; 23 cm |
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text txt rdacontent |
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unmediated n rdamedia |
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volume nc rdacarrier |
Bibliography |
Includes bibliographical references and index. |
Contents |
Communication and the Quality of Care -- Nonverbal Communication -- Verbal Communication -- Professional Communication and Behavior -- Modifying Communication to a Patient's Unique Needs -- Adapting Communication to a Patient's Ability to Understand -- Cultural Sensitivity -- Interviewing Techniques -- Patient Education -- Electronic Communication -- The Communication Skills You Need to Land that First Job NEW -- Fundamental Writing Skills. |
Summary |
"In the preface to the first edition of this book, we wrote, "Today, poor communication is the single most common reason for patient complaints against healthcare professionals"-- Provided by publisher. |
Subject |
Communication in medicine.
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Communication in medicine. (OCoLC)fst00870205
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Communication. (DNLM)D003142 |
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Professional-Patient Relations. (DNLM)D011369 |
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Allied Health Personnel. (DNLM)D000488 |
Genre/Form |
Problems and Exercises. (DNLM)D020497 |
Added Author |
Mason, Jeff, 1961- author.
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ISBN |
9781284219999 |
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9781496394903 paperback ; alkaline paper |
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1496394909 paperback ; alkaline paper |
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1284219992 |
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