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Author Matthews, Joseph R.

Title Service providers : ASPs, ISPs, MSPs, and WSPs / Joseph R. Matthews, Mary Helen Gillespie.

Imprint New York : John Wiley & Sons, 2002.

Copies

Location Call No. OPAC Message Status
 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
Description 1 online resource (xx, 252 pages) : illustrations.
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Series A Wiley Tech brief
Wiley tech brief series.
Note "Wiley Computer Publishing."
Bibliography Includes bibliographical references (pages 237-242) and index.
Summary Annotation A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.
Note Print version record.
Contents Service Providers ASPs, ISPs, MSPs, and WSPs A Wiley Tech Brief -- Contents -- Introduction -- Chapter 1 Overview of Service Providers -- Managing in Turbulent Times -- Trends Affecting the Service Provider Market -- Economic Trends -- Technical Trends -- Business Trends -- Value-Added Trends -- What Is a Service Provider? -- Chapter 2 Enabling Technologies -- Communication Software -- Routable Networks -- Shared Naming System -- Web Browser -- Protocols -- Hardware -- Connecting to a Network -- Web Services -- The Future -- Chapter 3 Internet Service Providers -- Industry Outlook.
How Does It Work? -- ISP Offerings -- Internet Connection -- USENET -- Email -- Internet Relay Chat -- Instant Messaging -- Voice -- Domain Name Services -- Consulting Services -- Web Hosting -- Web Design -- E-Commerce Services -- VPNs -- Intranets and Extranets -- ISP Customer Benefits -- What Should an ISP Enable? -- Special Concerns for Business Customers -- ISP Operating Responsibilities -- ISP Service Checklist -- What Keeps an ISP Competitive? -- Conclusion -- Chapter 4 Application Service Providers -- What Is an ASP? -- Industry Outlook -- How Does It Work? -- ASP Offerings.
ASP Customer Benefits -- " What Can You Do for Me?" -- Pricing -- ASP Application Offerings -- What Should an ASP Enable? -- Special Concerns for Business Customers -- It's All or Nothing -- Okay, Then It's an IT-Only Issue -- So, Let's Outsource Everything -- If It's on the Web, Everyone Can See It -- Outsourcing Will Save Money -- ASP Operating Responsibilities -- ASP Service Checklist -- Conclusion -- Chapter 5 Management Service Providers -- What Is an MSP? -- Industry Outlook -- How Does It Work? -- MSP Offerings -- MSP Customer Benefits -- What Should an MSP Enable?
Special Concerns for Business Customers -- MSP Operating Responsibilities -- MSP Service Checklist -- Conclusion -- Chapter 6 Wireless Service Providers -- What Is a WSP? -- Industry Outlook -- How Does It Work? -- WAP's Up? -- Networks -- WSP Offerings -- Mobile Phone Service -- Internet Connection -- Information Services -- Data Access on the Corporate Network -- Location Services -- Automated Payment and Billing -- Customer Benefits -- What Should a WSP Enable? -- Special Concerns for Business Customers -- WSP Operating Responsibilities -- Devices -- Coverage -- Security -- User Experience.
Scalability -- Availability -- WSP Service Checklist -- Conclusion -- Chapter 7 Other Service Providers -- Hosting Service Providers -- Web Hosting Solutions -- HSP Market Leaders -- HSP User Demands -- HSP Future Trends -- Infrastructure Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Internet Telephony Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Content Service Providers -- Solutions -- Market Leaders -- User Demands -- Future Trends -- Conclusion -- Chapter 8 Service Level Agreements -- Types of SLAs.
Subject Computer networks -- Standards.
Internet service providers.
COMPUTERS -- Web -- General.
COMPUTERS -- Networking -- Intranets & Extranets.
Computer networks -- Standards. (OCoLC)fst00872349
Internet service providers. (OCoLC)fst00977291
Genre/Form Electronic books.
Added Author Gillespie, Mary Helen, 1956-
Other Form: Print version: Matthews, Joseph R. Service providers. New York : John Wiley & Sons, 2002 0471418188 (DLC) 2002002409 (OCoLC)48860607
ISBN 0471267139 (electronic bk.)
9780471267133 (electronic bk.)
1280314036
9781280314032
0471418188
Standard No. AU@ 000053222519
AU@ 000062509576

 
    
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