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1-800-MEDICARE : caller satisfaction and experiences.

United States. Department of Health and Human Services. Office of Inspector General, author.
[Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 2007. 2007

Achieving service excellence : strategies for healthcare

Fottler, Myron D.
Chicago, IL : Health Administration Press, ©2010. 2010

HMO customer satisfaction surveys.

United States. Department of Health and Human Services. Office of Inspector General, author.
[Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 1995. 1995

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs

Hoffmann, Nicolas, 1983- author.
Frankfurt am Main, Germany : PL Academic Research, an imprint of Peter Lang GmbH, [2013] 2013

Medicare beneficiary telephone customer service.

United States. Department of Health and Human Services. Office of Inspector General, author.
[Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 2005. 2005

Medicare risk HMO performance indicators.

United States. Department of Health and Human Services. Office of Inspector General, author.
[Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 1995. 1995

Perceived quality of mobile services : a segment-specific analysis

Dickinger, Astrid.
Frankfurt am Main ; New York : P. Lang, [2007] 2007

Preference measurement in health

United Kingdom : Emerald Publishing, 2014. 2014