| Description |
1 online resource (xxiii, 82 pages) |
|
text txt rdacontent |
|
computer c rdamedia |
|
online resource cr rdacarrier |
|
text file PDF rda |
| Series |
RAND Corporation monograph series |
|
Rand Corporation monograph series.
|
| Note |
"RAND National Defense Research Institute." |
|
"Prepared for the National Reconnaissance Office." |
| Bibliography |
Includes bibliographical references (pages 81-82). |
| Note |
Online resource; title from digital title page (viewed on February 12, 2014). |
| Contents |
Introduction -- Why study surprise? -- Research objective, definitions, and initial conceptual models -- Research hypotheses -- Research method -- What strategies are common across professions? -- How does the level of environmental chaos affect practitioners' responses to surprise? -- How do strategists differ from tacticians in dealing with surprise? -- Surprise as an opportunity -- Helpful lessons from specific professions -- Key observations and their implications. |
| Summary |
This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. To understand how different professions respond to surprise, RAND researchers developed a framework that categorizes professionals' responses to surprise in terms of the time available to respond and the level of chaos in the environment, then conducted discussions with representatives from 13 different professions, including former ambassadors, chief executive officers, military personnel, and physicians. RAND observed that the interviewees all used common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. However, there were also important differences in the responses taken by different types of professionals: "strategists" (e.g., CEOs and foreign service officers) focused more on controlling anger and ego, and communicating and coordinating with others, while "tacticians" (e.g., medical practitioners and SWAT team members) -- who typically have a shorter response time -- focused more on controlling panic and buying time. The report concludes with recommendations on how practitioners can better prepare for and respond to surprise. |
| Subject |
Emergency management.
|
|
Surprise.
|
|
Surprise.
|
|
BUSINESS & ECONOMICS -- Industrial Management.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
BUSINESS & ECONOMICS -- Management Science.
|
|
BUSINESS & ECONOMICS -- Organizational Behavior.
|
|
SOCIAL SCIENCE -- Disasters & Disaster Relief.
|
|
Emergency management
|
|
Surprise
|
| Added Author |
Fox, D. Steven, author.
|
|
National Defense Research Institute (U.S.), issuing body.
|
|
United States. National Reconnaissance Office, issuing body.
|
| Other Form: |
Print version: Baiocchi, Dave. Surprise! Santa Monica, CA : RAND, [2013] 9780833081032 (DLC) 2013030891 (OCoLC)854956989 |
| ISBN |
9780833081063 (electronic bk.) |
|
0833081063 (electronic bk.) |
|
0833081039 (pbk. ; alk. paper) |
|
9780833081032 (pbk. ; alk. paper) |
|
9780833081049 |
|
0833081047 |
|
9780833081056 |
|
0833081055 |
|
9780833081032 (pbk. ; alk. paper) |
| Report No. |
RAND/RR-341-NRO |
| Standard No. |
AU@ 000053337336 |
|
DEBBG BV042969983 |
|
DEBBG BV044063736 |
|
DEBSZ 397644507 |
|
DEBSZ 42372259X |
|
GBVCP 1008659177 |
|
GBVCP 799444545 |
|
NZ1 15493704 |
|
AU@ 000051823722 |
|
