Forms are everywhere on the web - for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization's databases with inaccuracies and duplicates and can cause loss of potential consumers.
Contents
Introduction: What is a form? -- 1. Persuading people to answer -- 2. Gathering the right information -- 3. Making questions easy to answer -- 4. Writing instructions -- 5. Choosing between drop-downs and other controls -- 6. Making the form flow easily -- 7. Taking care of the details -- 8. Making the form look easy -- 9. Testing (the best bit).
Bibliography
Includes bibliographical references (pages 191-192) and index.
