| Edition |
2nd ed. |
| Description |
xxiv, 626 pages : illustrations, maps ; 27 cm. |
|
text txt rdacontent |
|
unmediated n rdamedia |
|
volume nc rdacarrier |
| Series |
Library science text series |
|
Library science text series.
|
| Bibliography |
Includes bibliographical references and indexes. |
| Contents |
1. History and Varieties of Reference Services / Richard E. Bopp -- 2. The Reference Interview / Ellen D. Sutton and Leslie Edmonds Holt -- 3. Bibliographic Control, Organization of Information, and Search Strategies / Prudence Ward Dalrymple -- 4. Introduction to Electronic Reference Services / Kathleen M. Kluegel -- 5. Trends in Electronic Reference Services: Opportunities and Challenges / Kathleen M. Kluegel -- 6. Instruction as a Reference Service / Lizabeth A. Wilson -- 7. Reference Staff Training and Development / Beth S. Woodard -- 8. Evaluation of Reference Services / Bryce Allen -- 9. Organization and Management of Reference and Information Services / Josephine Z. Kibbee -- 10. A Philosophy of Service / David N. King and Richard E. Rubin -- 11. Reference Services for Specific Populations / Ellen D. Sutton, Frances F. Jacobson and Leslie Edmonds Holt -- 12. Selection and Evaluation of Reference Sources / Linda C. Smith -- 13. Directories / Susan Miller. |
| Subject |
Reference services (Libraries)
|
|
Information services.
|
|
Information services. (OCoLC)fst00972696
|
|
Reference services (Libraries) (OCoLC)fst01092439
|
|
Information Services. (DNLM)D007255 |
| Added Author |
Bopp, Richard E.
|
|
Smith, Linda C.
|
| ISBN |
156308130X (cloth) |
|
9781563081309 (cloth) |
|
1563081296 (paper) |
|
9781563081293 (paper) |
|
