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Information Technology Management Standards
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COBIT Process Assessment Model (PAM) using COBIT 5



Rolling Meadows, Ill. : ISACA, 2013. 2013

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2
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COBIT Process Assessment Model (PAM) : using COBIT 4.1



Rolling Meadows, Ill. : ISACA, 2011. 2011

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Governance of IT : an executive guide to ISO/IEC 38500


Holt, A. L.
Swindon : BCS Learning & Development, 2013. 2013

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Implementing service quality based on ISO/IEC 20000 : a management guide.


Kunas, Michael.
Ely : IT Governance Pub., 2011. 2011

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5
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Implementing service quality based on ISO/IEC 20000 : a management guide, third edition


Kunas, Michael, author.
Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2012. 2012

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6
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ISO/IEC 20000 : an introduction to the global standard for service management


Clifford, David, 1946-
Ely, U.K. : IT Governance Pub., 2010. 2010

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ISO19770-1 : 2012 SAM process guidance : a kick-start to your SAM programme


Canavan, Rory.
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012. 2012

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