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Author Lewis, Lundy.

Title Service level management for enterprise networks / Lundy Lewis.

Imprint Boston : Artech House, ©1999.

Copies

Location Call No. OPAC Message Status
 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
Description 1 online resource (xiii, 307 pages) : illustrations.
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
data file rda
Series Artech House telecommunications library
Artech House telecommunications library.
Bibliography Includes bibliographical references and index.
Contents What is SLM? -- The evolution toward SLM -- The crux of SLM -- Why be interested in SLM? -- Case study: GlaxoWellcome -- SLM conceptual graph -- Case study: Cabletron Systems and ATandT -- A short guide to standards for integrated management -- Comparison with quality of service management -- SLM methodology -- Essential SLM methodology -- An excursion into SE methodologies -- Variations on SLM methodology -- Case study: Decisys -- SLM architecture -- What is architecture? -- Basic SLM architecture -- Useful ideas from artificial intelligence, robotics, and data warehousing -- SLM architecture revisited -- Evaluating SLM proposals with respect to architecture -- Case study: Deutsche Telekom -- Special topics in SLM -- The event correlation problem -- The semantic disparity problem -- The component-to-service mapping problem -- The agent selection problem -- The integration problem -- The scaling problem -- The representation problem -- The complexity problem -- Case study: KLM Airlines -- SLM and electronic commerce -- What is electronic commerce? -- Burdens on suppliers of electronic commerce -- SLM and electronic commerce -- Case study: Windward Consulting Group -- SLM, modern business, and quality of life -- Information systems and modern business -- The SLM connection -- Business trends and challenges -- Why be interested in SLM?
Note Print version record.
Subject Business enterprises -- Computer networks.
Information technology -- Management.
Entreprises -- Réseaux d'ordinateurs.
Technologie de l'information -- Gestion.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management.
Business enterprises -- Computer networks. (OCoLC)fst00842531
Information technology -- Management. (OCoLC)fst00973112
Management.
Kwaliteitszorg.
Dienstverlening.
Genre/Form Electronic books.
Other Form: Print version: Lewis, Lundy. Service level management for enterprise networks. Boston : Artech House, ©1999 1580530168 (DLC) 99041775 (OCoLC)41960084
ISBN 1580532314 (electronic bk.)
9781580532310 (electronic bk.)
1580530168 (alk. paper)
Standard No. AU@ 000042131498
AU@ 000051411314
DEBBG BV043145791
DEBSZ 422516805
GBVCP 800741056

 
    
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