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Title The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley [and others].

Imprint San Francisco : Jossey-Bass, ©2009.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Edition 2nd ed.
Description 1 online resource (xxi, 490 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Bibliography Includes bibliographical references (pages 465-477) and index.
Contents Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.
Summary This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Note Print version record.
Subject Organizational effectiveness.
Organizational change.
Quality control.
BUSINESS & ECONOMICS -- Structural Adjustment.
Organizational change. (OCoLC)fst01047828
Organizational effectiveness. (OCoLC)fst01047852
Quality control. (OCoLC)fst01084966
Organisatorisk effektivitet.
Genre/Form Electronic books.
Added Author Langley, Gerald J., 1950-
Other Form: Print version: Improvement guide. 2nd ed. San Francisco : Jossey-Bass, ©2009 9780470192412 0470192410 (DLC) 2008055670 (OCoLC)236325893
ISBN 9780470430880 (electronic bk.)
0470430885 (electronic bk.)
9780470192412 (cloth)
0470192410 (cloth)
Standard No. AU@ 000048595745
AU@ 000053319509
DEBSZ 396306764

Available items only