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Author Lamprecht, James L., 1947-

Title Quality and power in the supply chain : what industry does for the sake of quality / James Lamprecht.

Imprint Boston : Butterworth-Heinemann, ©2000.

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Location Call No. OPAC Message Status
 Axe Elsevier ScienceDirect Ebook  Electronic Book    ---  Available
Description 1 online resource (xiii, 219 pages : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Summary This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its seminars, certification programs and the pressures of an ever increasing number of international standards, state and national legislation and powerful corporations. The second is a virtual antithesis to this world of mission statements, quality policies, procedures and statistical techniques, and is embodied in the international phenomenon that is the Dilbert (TM) cartoon strip. Across America and Europe millions of ordinary employees revel in the truths that are exposed concerning corporate absurdities and a blind reliance upon acronym-laden quick-fixes. Here you will find the gap bridged between the vast literature of quality fads (including the recent tranche of international standards) and that more humorous portrayal of these worlds. The origins of today's quality ideology and industry is traced, followed by a description of how the quality profession popularizes, promotes and ultimately benefits from the fads that come and go. Finally it is shown that despite the propaganda of the profession, there is a separate reality to "quality" and that management principles in this field can only ever be a small limiting factor in corporate success. Addresses a vital aspect of Supply-chain Management, one of todays hottest management topics From a widely and internationally published quality author and professional The "Emperors Clothes" for the Quality profession
Contents 1 Power and its Impact on Customer Supplier Relation; 2 On Registrars and Bureaucratic Power; Part III: The Limits of Quality: Essays on a Separate Reality; 3 Thoughts on the Relativity of Quality; 4 How Old Can a Company Hope to be?; 5 Built to Last for a While; 6 On Servicing the Customer; 7 Fads, Incompetence, Ignorance and Stupidity; PART III Colbertism and the Dawn of Power in Customer-Supplier Relations; 8 Colbertism: The Dawn of Regulatory Practices; 9 The Quest for Repeatability; 10 Military as Customer and Controller of Subcontractors; 11 The Value of Standardization; 12 The ISO 9000 Phenomenon and The Privatization of Military Standards; 13 Quality Professionalism and the Ideology of Control; 14 On The Origin of Procedures; 15 Writing Procedures; 16 By Way of Conclusion: Dos and Don'ts; Challenges of the 21st Century: General conclusions; For the quality professional; Need to integrate many methods; For companies; Final Thoughts on Don'ts; What to do; How to Simplify?; ISO 9000 Software: No panacea; On quality speak; Teamwork: Another view; Smaller would be better.
Bibliography Includes bibliographical references and index.
Note Print version record.
Language English.
Subject Industrial procurement.
Quality assurance.
Business networks.
Approvisionnement dans l'entreprise.
Assurance qualité.
Réseaux d'affaires.
BUSINESS & ECONOMICS -- Strategic Planning.
Business networks
Industrial procurement
Quality assurance
Kwaliteitszorg.
Distributiekanalen.
Klantgerichtheid.
Bedrijfsprocessen.
ISO-normen.
Other Form: Print version: Lamprecht, James L., 1947- Quality and power in the supply chain. Boston : Butterworth-Heinemann, ©2000 0750673435 9780750673433 (DLC) 00031226 (OCoLC)43970719
ISBN 9780750673433
0750673435
9780080515496 (electronic bk.)
0080515495 (electronic bk.)
1281077445
9781281077448
9786611077440
6611077448
Standard No. 9780750673433
AU@ 000051860423
AU@ 000054162621
CHNEW 001006807
DEBBG BV039831179
DEBBG BV042315964
DEBBG BV043045020
DEBSZ 367761475
DEBSZ 422172626
NZ1 12435349

 
    
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