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Customer service on the Internet : building relationships, increasing loyalty and staying competitiv


Sterne, Jim, 1955-
New York : Wiley Computer Pub., 1996. 1996

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 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
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Customer service on the Internet : building relationships, increasing loyalty and staying competitiv


Sterne, Jim, 1955-
New York : Wiley Computer Pub., 1996. 1996

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Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
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Measure what matters : online tools for understanding customers, social media, engagement, and key r


Delahaye Paine, Katie, 1952-
Hoboken, N.J. : Wiley, 2011. 2011

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 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
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