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101 ways to improve customer service : training, tools, tips, and techniques


Ukens, Lorraine L.
San Francisco, CA : Pfeiffer ; Hoboken, NJ : J. Wiley & Sons, 2007. 2007

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Business solutions on demand : transform the business to deliver real customer value


Cerasale, Mark Vincent, 1969-
London ; Sterling, VA : Kogan Page, 2004. 2004

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Value proposition design : how to create products and services customers want


Osterwalder, Alexander, author.
Hoboken : John Wiley & Sons, 2014. 2014

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What's the secret? : to providing a world-class customer experience


DiJulius, John R., 1964-
Hoboken, N.J. : Wiley, 2008. 2008

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