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Author Sterne, Jim, 1955-

Title Customer service on the Internet : building relationships, increasing loyalty and staying competitive / Jim Sterne.

Imprint New York : Wiley Computer Pub., 1996.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (xxvi, 326 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Includes index.
Contents Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.
Note Print version record.
Access Use copy Restrictions unspecified star MiAaHDL
Reproduction Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
System Details Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Processing Action digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL
Subject Customer services -- Communication systems.
Internet marketing.
World Wide Web.
Customer services -- Communication systems. (OCoLC)fst00885547
Internet. (OCoLC)fst00977184
Internet marketing. (OCoLC)fst00977272
World Wide Web. (OCoLC)fst01181326
Business & Economics.
Marketing & Sales.
Other Form: Print version: Sterne, Jim, 1955- Customer service on the Internet. New York : Wiley Computer Pub., 1996 (DLC) 96026880 (OCoLC)34958823
ISBN 0471155063 (pbk. ; alk. paper)
9780471155065 (pbk. ; alk. paper)
Standard No. AU@ 000053216954

Available items only