Includes bibliographical references (pages 311-320) and indexes.
The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues and downtime behavior -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment.
Print version record.
Nurse managers and nurse administrators at all levels are frequently confronted by the need to manage employee issues arising from interpersonal relationships. These include: conflict (relational aggression or covert bullying), cynicism (negative work attitudes), and calamity (drama and overt antagonism). As a much needed follow up to When Nurses Hurt Nurses (STTI, 2011), this book offers numerous concrete strategies for common employee challenges that nurse supervisors face.