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E-Book/E-Doc
Author Sharp, Duane E.

Title Call Center operation : design, operation, and maintenance / Duane E. Sharp.

Imprint Amsterdam ; Boston : Digital Press, ©2003.

Copies

Location Call No. OPAC Message Status
 Axe Elsevier ScienceDirect Ebook  Electronic Book    ---  Available
Description 1 online resource (xiii, 303 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Bibliography Includes bibliographical references (pages 283-285) and index.
Note Print version record.
Summary Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Contents Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
Subject Call centers -- Management.
Centres d'appels (Affaires) -- Gestion.
BUSINESS & ECONOMICS -- Customer Relations.
Call centers -- Management
Other Form: Print version: Sharp, Duane E. Call Center operation. Amsterdam ; Boston : Digital Press, ©2003 155558277X 9781555582777 (DLC) 2003043821 (OCoLC)51655487
ISBN 9780080490618 (electronic bk.)
0080490611 (electronic bk.)
9781555582777
155558277X
9781281007018 (online)
1281007013
Standard No. AU@ 000054162674
CHNEW 001007062
DEBBG BV042307736
DEBBG BV043045079
DEBSZ 405311648
DEBSZ 422201561
NZ1 12435483
NZ1 15177221

 
    
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