Supplemental and instructional resources -- Focus on quality -- Quality management building blocks -- Measuring performance -- Evaluating performance -- Continuous improvement -- Performance improvement tools -- Improvement project teams -- Improving patient safety -- Achieving reliable quality and safety -- Managing the use of healthcare resources -- Organizing for quality.
Print version record.
This edition explains the basic principles and techniques of quality management in healthcare. It has practical examples and case studies that apply quality concepts and tools to real-life situations. New to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance education. Topics include: quality characteristics most important to healthcare stakeholders; regulatory mandates and accreditation standards; proper techniques for gathering and effectively analyzing healthcare performance measurement data; new technology-based services that will improve the patient experience; key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals; methods for redesigning healthcare processes; patient safety initiatives; resource management activities; and organizational factors that affect quality management and performance reliability. -- Edited summary from book.