Description |
161 pages ; 22 cm |
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text txt rdacontent |
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unmediated n rdamedia |
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volume nc rdacarrier |
Bibliography |
Includes bibliographical references. |
Contents |
Overview : Negotiating with difficult people -- Don't react, go to the balcony -- Disarm them, step to their side -- Change the game, don't reject ... reframe -- Make it easy to say yes, build them a golden bridge -- Make it hard to say no, bring them to their senses, not their knew -- Conclusion : Turning adversaries into partners. |
Summary |
A five-step strategy to disarm tough bargainers, dismantle stone walls, deflect attacks, and dodge dirty tricks. |
Subject |
Negotiation.
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Negotiation. (OCoLC)fst01035551
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Negotiating. |
ISBN |
0553072749 |
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9780553072747 |
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