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Author Block, Peter, 1939-

Title Flawless consulting : a guide to getting your expertise used / Peter Block ; illustrated by Janis Nowlan.

Imprint San Francisco : Jossey-Bass/Pfeiffer, ©2000.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Edition 2nd ed.
Description 1 online resource (xxvii, 371 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
text file PDF rda
Bibliography Includes bibliographical references (pages 368-370).
Contents Chapter 1 A Consultant by Any Other Name ... 1 -- Chapter 2 Techniques Are Not Enough 13 -- Chapter 3 Flawless Consulting 37 -- Chapter 4 Contracting Overview 53 -- Chapter 5 The Contracting Meeting 69 -- Chapter 6 The Agonies of Contracting 107 -- Chapter 7 The Internal Consultant 129 -- Chapter 8 Understanding Resistance 139 -- Chapter 9 Dealing with Resistance 161 -- Chapter 10 From Diagnosis to Discovery 173 -- Chapter 11 Getting the Data 189 -- Chapter 12 Whole-System Discovery 207 -- Chapter 13 Preparing for Feedback 217 -- Chapter 14 Managing the Feedback Meeting 227 -- Chapter 15 Implementation 247 -- Chapter 16 Strategies for Engagement 263 -- Chapter 17 Some Tools for Engagement 281 -- Chapter 18 Ethics and the Shadow Side of Consulting 307 -- Chapter 19 The Heart of the Matter 327 -- Appendix Another Checklist You Can Use 343.
Access Use copy Restrictions unspecified star MiAaHDL
Summary "The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago"--Resource description page.
Reproduction Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
System Details Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Processing Action digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL
Note Print version record.
Access Access to Internet version restricted to York University faculty, staff and students.
Subject Business consultants.
Conseillers d'entreprise.
Business consultants.
REFERENCE -- Questions & Answers.
Business consultants. (OCoLC)fst00842443
Consultoria estatística.
Organization and Administration.
Genre/Form Electronic books.
Electronic book.
Popular Work.
Other Form: Print version: Block, Peter. Flawless consulting. 2nd ed. San Francisco : Jossey-Bass/Pfeiffer, ©2000 0787948039 (DLC) 99006430 (OCoLC)41278342
ISBN 0585260788 (electronic bk.)
9780585260785 (electronic bk.)
0787948039 (acid-free paper)
Standard No. AU@ 000053220629
DEBSZ 355431750
GBVCP 785424350
HEBIS 291502806

Available items only