1. What is business continuity planning? -- 2. Setting the stage -- 3. Pre-planning steps to launch BCP -- 4. Parts of a business continuity plan -- 5. Planning for disruptions -- 6. Managing human resources -- 7. Strengthening and testing your business continuity plan -- 8. Becoming more resilient -- Appendix 1. Emergency response planning basics -- Appendix 2. Mitigation planning basics -- Appendix 3. Essential tools and resources for business continuity planning.