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Achieving service excellence : strategies for healthcare


Fottler, Myron D.
Chicago, IL : Health Administration Press, ©2010. 2010

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From silence to voice : what nurses know and must communicate to the public


Buresh, Bernice, 1941- author.
Ithaca : ILR Press, an imprint of Cornell University Press, 2013. 2013

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Preference measurement in health



United Kingdom : Emerald Publishing, 2014. 2014

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