Developing and testing the Health Care Safety Hotline : a prototype consumer reporting system for patient safety events / Eric C. Schneider [and 8 others].
"Sponsored by the Agency for Healthcare Research and Quality."
Bibliography
Includes bibliographical references (pages 66-69).
Contents
Introduction -- Hotline design and development -- Hotline implementation and refinement -- Evaluation aims, methods, and results -- Challenges identified and lessons learned -- Summary and conclusion -- References -- Appendix A. Recommendations for ideal consumer reporting systems -- Appendix B. Technical expert panel members -- Appendix C. Operations manual -- Appendix D. Hotline site-visit interview protocol.
