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Author Qiu, Robin G., author.

Title Service science : the foundations of service engineering and management / Robin G. Qiu (The Pennsylvania State University, USA).

Publication Info. Hoboken, New Jersey : John Wiley & Sons, Inc., [2014]


Location Call No. OPAC Message Status
 Axe IT Pro E-Book  Electronic Book    ---  Available
Description 1 online resource (xxv, 304 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Print version record.
Summary This book presents an approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and
Bibliography Includes bibliographical references and index.
Note Versions from some providers lack index.
Subject Service industries.
Service life (Engineering)
Industrial engineering.
TECHNOLOGY & ENGINEERING / Operations Research.
TECHNOLOGY & ENGINEERING / Industrial Engineering.
Genre/Form Electronic books.
Other Form: Print version: Qiu, Robin G. Service science Hoboken, New Jersey : Wiley, [2014] 9781118108239 (DLC)2014007302
ISBN 9781118108239 (hardback)

Available items only