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Author Evenson, Renee, 1951-

Title Customer service training 101 / Renee Evenson.

Imprint New York : American Management Association, ę2011.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Edition 2nd ed.
Description 1 online resource (vii, 230 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Contents Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.
Note Print version record.
Summary From the first impression to the last ˘thank you, ÷ great service is the hallmark of great companies¨like yours.
Subject Customer services -- Training.
Customer relations -- Training.
Employees -- Training.
BUSINESS & ECONOMICS -- Mentoring & Coaching.
Employees -- Training. (OCoLC)fst00909220
Genre/Form Electronic books.
Other Form: Print version: Evenson, Renee, 1951- Customer service training 101. 2nd ed. New York : American Management Association, ę2011 9780814416419 (DLC) 2010020923 (OCoLC)624052360
ISBN 9780814416426 (electronic bk.)
081441642X (electronic bk.)
Standard No. AU@ 000053260651
DEBBG BV042959250
DEBSZ 396922813
DEBSZ 423782282
NZ1 14519848
UKMGB 018919634

Available items only